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Privacy Policy

Data Sharing

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Neuregen Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. 
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@neuregen.clinic.
4. Carriers are not liable for delayed or undelivered messages. 
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Privacy Policy - the basics

1. Information We Collect
We may collect the following categories of information:
A. Personal Information You Voluntarily Provide
When you contact us, request services, complete forms, schedule appointments, subscribe to communications, or otherwise interact with our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Insurance information

  • Health-related information you choose to provide

  • Other information relevant to your inquiry or care

B. Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date/time of visits

  • Referral sources

  • Cookies and analytics data

This information helps us improve website functionality, performance, and user experience.
2. Protected Health Information (PHI)
If you become a patient of our practice, certain health information may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”).
Our clinical privacy practices regarding Protected Health Information are governed by our separate HIPAA Notice of Privacy Practices, which is available upon request and may also be posted on this website.
Please note that standard website contact forms, email, and SMS messaging may not always be fully secure methods of communication. Avoid sending highly sensitive medical information through unsecured channels unless specifically instructed.
3. How We Use Information
We may use collected information to:

  • Respond to inquiries

  • Schedule appointments

  • Provide healthcare-related services

  • Communicate regarding care or services

  • Improve website functionality and user experience

  • Process payments

  • Send updates, newsletters, or marketing communications (where permitted)

  • Comply with legal or regulatory obligations

  • Protect the security and integrity of our systems

4. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies, including services such as:

  • Google Analytics

  • Meta/Facebook Pixel

  • Advertising and remarketing platforms

These technologies help us understand website usage, improve performance, and provide relevant advertising.
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
For more information about Google Analytics, visit:
Google Analytics Privacy Information
5. Communications
By providing your contact information, you consent to receive communications from us, including:

  • Appointment reminders

  • Administrative communications

  • Follow-up messages

  • Educational content

  • Marketing communications (where permitted by law)

You may opt out of marketing emails at any time using the unsubscribe link included in communications.
SMS message frequency may vary. Standard message and data rates may apply.
6. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties as necessary to operate our business and provide services, including:

  • Electronic medical record providers

  • Payment processors

  • Scheduling platforms

  • Website hosting providers

  • Analytics providers

  • Legal, regulatory, or compliance advisors

We may also disclose information:

  • When required by law

  • To comply with subpoenas or legal processes

  • To protect rights, safety, or property

  • In connection with healthcare operations or treatment coordination

Any third-party service providers handling Protected Health Information are expected to comply with applicable privacy and security laws, including HIPAA where applicable.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
9. Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this website without appropriate consent.
10. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information

  • Request corrections

  • Request deletion where applicable

  • Withdraw consent for certain communications

To exercise these rights, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Neuregen - 866-999-1177

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